Hi. They probably just don't work these days, you know, Christmas and New Year holidays. For example, General Office at my university (in Canada) does not work from 23 December to 2nd January.
Also read this: (from other topic: Stupid Mistake! Submit anyways?)
astroprof wrote:Just to provide a little additional reassurance: we receive (and review!) late materials every year. Deadlines exist for a reason, but the stern warnings are mostly to ensure that the majority of the material is provided in a timely manner. On our end, it can take several days to organize the applications (either creating physical folders with the applications, transcripts, test scores, and letters assembled, or creating electronic documents with the physical material (transcripts and scores) scanned and sorted). Thus, if material arrives only a few days late, it will still be reviewed by the admissions committee during the first round.
Also, ETS does send us physical copies of the GRE score reports, but they also allow us electronic access before the physical copy arrives. If we are missing the physical copy at the time of the review of applications, we will look up the scores via the electronic access. So, yes, your scores should be available to the institution within about 2 business days, even if it takes longer for the physical copy to arrive.
As a final reassurance: most US schools are closed between Christmas and New Year's, so all of your transcripts, score reports, and any other physical aspect of your application are likely collecting dust in University mail rooms this week. That mail will be distributed to the departments on Monday, at which point someone in each department will open, sort (or scan), and record the receipt of scores/transcripts. So anything arriving prior to Jan 5 will be the equivalent of meeting a Dec 31/Jan 1 deadline.