Because people don't like interacting with people, also they don't like wasting time searching for the right email address, and searching admission emails for any extra instructions.
If schools don't have an easy online form you complete and submit, possibly with a link from the homepage, expect to get answers around 14-15 april or never.
I mean sorry, but we already spent hours per each school making sure we're not missing any hidden deadlines, disclaimers, special instructions, number of transcripts we need to send at each address, extra forms, extra info we need to submit via something other than the online app, some of which may appear either on the university homepage or the department homepage. Some schools make the process as painful and confusing as possible, so they really shouldn't expect any gratitude from anyone.
How about schools put just ONE BIG link to the app, on the DEPARTMENT homepage, also put ALL instructions (both general AND department specific - including the damn GRE CODES for heaven's sake, it's really not very difficult!) within 1 inch of said link, then we'll talk about answering back in a timely fashion. Sorry, but this is not just my opinion.
couldn't agree more. It really pissed me off how some schools (ie UCSB) needed TWO OFFICIAL transcripts from EACH school you attended. Since I completed coursework at 4 different schools (1 university, 3 junior colleges), that cost me an extra $50!
another school had a deadline listed on their website and then a different deadline on the online application form. I had to call to find out which was correct